Introduction

Complaints are statements of customer/ public dissatisfaction with actions, policies, practices and services delivery by MOH Headquarters (IPKKM), Departments and Institutions under the supervision of the Ministry of Health Malaysia (MOH) which are felt to be unfair, do not comply with the law and/ or existing rules including misconduct, malpractice, abuse of power, mismanagement and others.

Malaysian Optical Council manages 2 types of complaints:

1. Complaints against the services of the secretariat of Malaysian Optical Council
2. Complaints against registered opticians and optometrists

Guidelines

Malaysian Optical Council has provided guideline for the applicant’s reference:

     1. Guidelines for Making A Complaint to Malaysian Optic Council
     2. Guidelines for Online Sale of Optical Appliances and Contact lenses
     3. Mobile Optometry Practice Guidelines
     4. Guidelines for Optometry Community Service [Organized by Non – Governmental Organizations (NGO) and Private Optometry Practitioners]  

Any questions regarding Complaint, please contact:

Ethics & Act Sector
Malaysian Optical Council
0388831393
eaduan.moc@moh.gov.my