{"id":3058,"date":"2025-10-02T05:12:48","date_gmt":"2025-10-02T05:12:48","guid":{"rendered":"https:\/\/hq.moh.gov.my\/perancangan\/?page_id=3058"},"modified":"2025-10-02T07:35:22","modified_gmt":"2025-10-02T07:35:22","slug":"online-healthcare-services-ohs-2025","status":"publish","type":"page","link":"https:\/\/hq.moh.gov.my\/perancangan\/blog\/utama\/online-healthcare-services-ohs-2025\/","title":{"rendered":"Online Healthcare Services (OHS) 2025"},"content":{"rendered":"\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Frequently Asked Questions (FAQ) - Online Healthcare Services (OHS) 2025<\/span><b><\/b><\/h3><\/div>\n\n<div class=\"accordion\">\n\n<div id=\"accordion-3484064048\" class=\"accordion-item\"><a id=\"accordion-3484064048-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3484064048-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>1.\tWhy do we need these guidelines?<\/span><\/a><div id=\"accordion-3484064048-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3484064048-label\">\n\n<p><span style=\"font-weight: 400;\">These guidelines set clear rules for online healthcare to keep everyone safe, protect your personal information, and make sure services are reliable.<\/span><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-2982008685\" class=\"accordion-item\"><a id=\"accordion-2982008685-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2982008685-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>2. Who are these guidelines for?<\/span><\/a><div id=\"accordion-2982008685-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2982008685-label\">\n\n<p><span style=\"font-weight: 400;\">They are for:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Companies that offer online healthcare services.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Doctors, dentists, nurses, and other healthcare professionals who are officially registered.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">People who create policies and develop systems for online healthcare.<\/span><\/li>\n<\/ul>\n\n<\/div><\/div>\n<div id=\"accordion-1145456263\" class=\"accordion-item\"><a id=\"accordion-1145456263-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1145456263-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>3. Who created these guidelines?<\/span><\/a><div id=\"accordion-1145456263-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1145456263-label\">\n\n<p><span style=\"font-weight: 400;\">The Ministry of Health (MOH) developed these guidelines with help from various MOH departments and other organizations like the Malaysian Medical Council (MMC), Malaysia Productivity Corporation (MPC), National Cyber Security Agency (NACSA), and Futurise Sdn. Bhd.<\/span><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-1904018531\" class=\"accordion-item\"><a id=\"accordion-1904018531-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1904018531-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>4. Do I have to follow these guidelines strictly?<\/span><\/a><div id=\"accordion-1904018531-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1904018531-label\">\n\n<p><span style=\"font-weight: 400;\">No, these are suggestions for best practices. They are not meant to replace a doctor&#8217;s judgment or existing local rules. Healthcare providers should adjust them based on what each patient needs. However, these guidelines will be used as a foundation for future laws and regulations.<\/span><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-3816500595\" class=\"accordion-item\"><a id=\"accordion-3816500595-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3816500595-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>5. What services can virtual clinics offer?<\/span><\/a><div id=\"accordion-3816500595-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3816500595-label\">\n\n<p><span style=\"font-weight: 400;\">Virtual clinics can provide online consultations, diagnoses, treatment plans, and follow-ups. These services must meet high standards of care and follow professional conduct rules, using secure technology platforms, mobile apps, or websites.<\/span><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-1914322005\" class=\"accordion-item\"><a id=\"accordion-1914322005-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1914322005-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>6. What types of online services are covered?<\/span><\/a><div id=\"accordion-1914322005-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1914322005-label\">\n\n<p><span style=\"font-weight: 400;\">The guidelines cover:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Online consultations (video, audio, or text).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Electronic prescriptions and medication delivery.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remote monitoring of patients.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Online appointment booking and follow-ups.<\/span><\/li>\n<\/ul>\n\n<\/div><\/div>\n<div id=\"accordion-1912799267\" class=\"accordion-item\"><a id=\"accordion-1912799267-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1912799267-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>7. What kinds of services can you get through OHS?<\/span><\/a><div id=\"accordion-1912799267-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1912799267-label\">\n\n<p><span style=\"font-weight: 400;\">You can get:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Non-emergency medical care.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Follow-up care for long-term conditions (like high blood pressure).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Group counseling (for nutrition, rehabilitation, or psychology).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Referrals to specialists.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Support services (like medication delivery and lab test coordination).<\/span><\/li>\n<\/ul>\n\n<\/div><\/div>\n<div id=\"accordion-3131712141\" class=\"accordion-item\"><a id=\"accordion-3131712141-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3131712141-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>8. What services are NOT allowed under OHS?<\/span><\/a><div id=\"accordion-3131712141-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3131712141-label\">\n\n<p><span style=\"font-weight: 400;\">OHS cannot be used for:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Emergency care.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Psychiatric conditions that need a physical examination.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Complicated medical treatments.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Delivery of controlled drugs by mail.<\/span><\/li>\n<\/ul>\n\n<\/div><\/div>\n<div id=\"accordion-1421129753\" class=\"accordion-item\"><a id=\"accordion-1421129753-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1421129753-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>9. Who cannot use OHS?<\/span><\/a><div id=\"accordion-1421129753-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1421129753-label\">\n\n<p><span style=\"font-weight: 400;\">OHS is not for:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Children who are not with an adult.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">People with mental disabilities who are not with an adult.<\/span><\/li>\n<\/ul>\n\n<\/div><\/div>\n<div id=\"accordion-2386828232\" class=\"accordion-item\"><a id=\"accordion-2386828232-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2386828232-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>10. What is a &quot;platform&quot;in OHS?<\/span><\/a><div id=\"accordion-2386828232-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2386828232-label\">\n\n<p><span style=\"font-weight: 400;\">It&#8217;s a secure app or website that connects patients with licensed healthcare professionals.<\/span><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-1663763964\" class=\"accordion-item\"><a id=\"accordion-1663763964-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1663763964-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>11. Who are considered &quot;healthcare professionals&quot;in these guidelines?<\/span><\/a><div id=\"accordion-1663763964-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1663763964-label\">\n\n<p><span style=\"font-weight: 400;\">This includes doctors, dentists, pharmacists, nurses, and allied health professionals who have valid licenses to practice in Malaysia.<\/span><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-3138657926\" class=\"accordion-item\"><a id=\"accordion-3138657926-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3138657926-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>12. What does &quot;confidential data&quot; mean?<\/span><\/a><div id=\"accordion-3138657926-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3138657926-label\">\n\n<p><span style=\"font-weight: 400;\">This refers to your personal and medical information that must be protected by law.<\/span><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-3606412360\" class=\"accordion-item\"><a id=\"accordion-3606412360-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3606412360-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>13. What is an &quot;e-prescription&quot;?<\/span><\/a><div id=\"accordion-3606412360-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3606412360-label\">\n\n<p><span style=\"font-weight: 400;\">It&#8217;s a digital prescription signed by a licensed doctor or dentist, sent securely to a pharmacist through an OHS platform.<\/span><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-4203137054\" class=\"accordion-item\"><a id=\"accordion-4203137054-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-4203137054-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>14. What kind of company can run an OHS platform?<\/span><\/a><div id=\"accordion-4203137054-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4203137054-label\">\n\n<p><span style=\"font-weight: 400;\">A company must be registered with the Companies Commission of Malaysia (CCM) and have a proper address and management team.<\/span><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-3982151026\" class=\"accordion-item\"><a id=\"accordion-3982151026-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3982151026-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>15. Do platform managers need medical experience?<\/span><\/a><div id=\"accordion-3982151026-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3982151026-label\">\n\n<p><span style=\"font-weight: 400;\">Yes. The board or senior management must include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A registered doctor.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A licensed pharmacist (if the platform offers e-pharmacy services).<\/span><\/li>\n<\/ul>\n\n<\/div><\/div>\n<div id=\"accordion-2253461233\" class=\"accordion-item\"><a id=\"accordion-2253461233-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2253461233-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>16. Does the platform need a physical office?<\/span><\/a><div id=\"accordion-2253461233-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2253461233-label\">\n\n<p><span style=\"font-weight: 400;\">Yes. Even if services are online, the platform must have a physical office in Malaysia.<\/span><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-2990174318\" class=\"accordion-item\"><a id=\"accordion-2990174318-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2990174318-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>17. Can platforms advertise their services?<\/span><\/a><div id=\"accordion-2990174318-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2990174318-label\">\n\n<p><span style=\"font-weight: 400;\">Yes, but:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advertisements must follow the Medicines (Advertisement and Sale) Act 1956 and all other relevant laws and guidelines.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Doctors cannot promote themselves or make exaggerated claims.<\/span><\/li>\n<\/ul>\n\n<\/div><\/div>\n<div id=\"accordion-1676056569\" class=\"accordion-item\"><a id=\"accordion-1676056569-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1676056569-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>18. How should patient registration be handled?<\/span><\/a><div id=\"accordion-1676056569-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1676056569-label\">\n\n<p><span style=\"font-weight: 400;\">Patients must:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Confirm their identity and eligibility.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Give their consent for each consultation session.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Be securely registered before using the service.<\/span><\/li>\n<\/ul>\n\n<\/div><\/div>\n<div id=\"accordion-1500980599\" class=\"accordion-item\"><a id=\"accordion-1500980599-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1500980599-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>19. Are secure communications required?<\/span><\/a><div id=\"accordion-1500980599-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1500980599-label\">\n\n<p><span style=\"font-weight: 400;\">Yes. Platforms must offer secure video, email, chat, and\/or text messages, and prevent unauthorized access.<\/span><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-3456536985\" class=\"accordion-item\"><a id=\"accordion-3456536985-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3456536985-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>20. Can sessions be recorded or stored?<\/span><\/a><div id=\"accordion-3456536985-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3456536985-label\">\n\n<p><span style=\"font-weight: 400;\">Yes, for record-keeping purposes\u2014but only with strict confidentiality and your consent. Medical records must be stored safely.<\/span><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-1901062673\" class=\"accordion-item\"><a id=\"accordion-1901062673-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1901062673-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>21. How are patients matched with doctors?<\/span><\/a><div id=\"accordion-1901062673-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1901062673-label\">\n\n<p><span style=\"font-weight: 400;\">Platforms can automatically match patients based on their needs, but this must be done fairly and without favoritism.<\/span><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-3089993372\" class=\"accordion-item\"><a id=\"accordion-3089993372-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3089993372-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>22. What happens if a session is interrupted?<\/span><\/a><div id=\"accordion-3089993372-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3089993372-label\">\n\n<p><span style=\"font-weight: 400;\">The system must automatically log out or end a session after a period of inactivity and should allow for rescheduling.<\/span><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-958737803\" class=\"accordion-item\"><a id=\"accordion-958737803-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-958737803-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>23. How is patient data protected?<\/span><\/a><div id=\"accordion-958737803-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-958737803-label\">\n\n<p><span style=\"font-weight: 400;\">Platforms must use:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Encryption (scrambling data to protect it).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Access controls (limiting who can see your data).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A data classification system.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Compliance with the Personal Data Protection Act (PDPA) 2010.<\/span><\/li>\n<\/ul>\n\n<\/div><\/div>\n<div id=\"accordion-431501570\" class=\"accordion-item\"><a id=\"accordion-431501570-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-431501570-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>24. Where is the data stored?<\/span><\/a><div id=\"accordion-431501570-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-431501570-label\">\n\n<p><span style=\"font-weight: 400;\">Data must be stored on certified secure servers or in the cloud.<\/span><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-1623498222\" class=\"accordion-item\"><a id=\"accordion-1623498222-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1623498222-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>25. Who owns the data?<\/span><\/a><div id=\"accordion-1623498222-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1623498222-label\">\n\n<p><span style=\"font-weight: 400;\">Patients or their guardians own their personal medical data. The platform is responsible for keeping this information safe and ensuring it is recorded and protected.<\/span><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-2494247186\" class=\"accordion-item\"><a id=\"accordion-2494247186-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2494247186-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>26. Can data be shared?<\/span><\/a><div id=\"accordion-2494247186-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2494247186-label\">\n\n<p><span style=\"font-weight: 400;\">Only with:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your written consent, or<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When legally required.<\/span><\/li>\n<\/ul>\n\n<\/div><\/div>\n<div id=\"accordion-840580309\" class=\"accordion-item\"><a id=\"accordion-840580309-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-840580309-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>27. What happens if there's a data breach?<\/span><\/a><div id=\"accordion-840580309-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-840580309-label\">\n\n<p>The platform must report it immediately and follow legal procedures for data breaches.<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-3024189231\" class=\"accordion-item\"><a id=\"accordion-3024189231-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3024189231-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>28. Can any doctor provide online services?<\/span><\/a><div id=\"accordion-3024189231-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3024189231-label\">\n\n<p>No. Doctors must:<\/p>\n<ul>\n<li>Be registered with the Malaysian Medical Council (MMC) or a relevant body.<\/li>\n<li>Have a valid practicing certificate.<\/li>\n<li>Provide online services through an OHS platform.<\/li>\n<li>Be trained to use the platform.<\/li>\n<\/ul>\n\n<\/div><\/div>\n<div id=\"accordion-4064074667\" class=\"accordion-item\"><a id=\"accordion-4064074667-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-4064074667-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>29. Is consent needed for telemedicine consultations?<\/span><\/a><div id=\"accordion-4064074667-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4064074667-label\">\n\n<p>Yes. You must give informed consent, either in writing or electronically, before any online consultation takes place.<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-1598929906\" class=\"accordion-item\"><a id=\"accordion-1598929906-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1598929906-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>30. What is the doctor's responsibility in an online consultation?<\/span><\/a><div id=\"accordion-1598929906-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1598929906-label\">\n\n<p>Doctors must:<\/p>\n<ul>\n<li>Introduce themselves.<\/li>\n<li>Confirm your identity.<\/li>\n<li>Explain what the session will cover and its limitations.<\/li>\n<li>Get your informed consent before starting.<\/li>\n<\/ul>\n\n<\/div><\/div>\n<div id=\"accordion-48573980\" class=\"accordion-item\"><a id=\"accordion-48573980-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-48573980-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>31. Can a doctor stop a session?<\/span><\/a><div id=\"accordion-48573980-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-48573980-label\">\n\n<p>Yes. A doctor can end or refuse a session if:<\/p>\n<ul>\n<li>Your case requires a physical examination.<\/li>\n<li>You are a minor or a mentally unsound person without an adult present.<\/li>\n<li>You are not cooperating.<\/li>\n<li>Internet or platform issues prevent safe service delivery.<\/li>\n<\/ul>\n\n<\/div><\/div>\n<div id=\"accordion-1166046500\" class=\"accordion-item\"><a id=\"accordion-1166046500-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1166046500-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>32. Can doctors use WhatsApp or Telegram for consultation?<\/span><\/a><div id=\"accordion-1166046500-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1166046500-label\">\n\n<p>No. Only the platform&#8217;s secure official tools can be used to protect your privacy.<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-3704558301\" class=\"accordion-item\"><a id=\"accordion-3704558301-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3704558301-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>33. What standards must healthcare professionals follow?<\/span><\/a><div id=\"accordion-3704558301-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3704558301-label\">\n\n<p>They must maintain the same level of professionalism as in physical consultations, including proper record-keeping, confidentiality, and legal compliance.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":3066,"parent":646,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3058","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/hq.moh.gov.my\/perancangan\/wp-json\/wp\/v2\/pages\/3058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hq.moh.gov.my\/perancangan\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hq.moh.gov.my\/perancangan\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hq.moh.gov.my\/perancangan\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hq.moh.gov.my\/perancangan\/wp-json\/wp\/v2\/comments?post=3058"}],"version-history":[{"count":48,"href":"https:\/\/hq.moh.gov.my\/perancangan\/wp-json\/wp\/v2\/pages\/3058\/revisions"}],"predecessor-version":[{"id":3108,"href":"https:\/\/hq.moh.gov.my\/perancangan\/wp-json\/wp\/v2\/pages\/3058\/revisions\/3108"}],"up":[{"embeddable":true,"href":"https:\/\/hq.moh.gov.my\/perancangan\/wp-json\/wp\/v2\/pages\/646"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hq.moh.gov.my\/perancangan\/wp-json\/wp\/v2\/media\/3066"}],"wp:attachment":[{"href":"https:\/\/hq.moh.gov.my\/perancangan\/wp-json\/wp\/v2\/media?parent=3058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}