{"id":6242,"date":"2019-11-21T15:47:25","date_gmt":"2019-11-21T07:47:25","guid":{"rendered":"http:\/\/hq.moh.gov.my\/nursing\/?page_id=6242"},"modified":"2019-11-21T15:55:44","modified_gmt":"2019-11-21T07:55:44","slug":"complaints-and-feedback-unit","status":"publish","type":"page","link":"https:\/\/hq.moh.gov.my\/nursing\/en\/about-us\/units-function-introduction\/complaints-and-feedback-unit\/","title":{"rendered":"Complaints and Feedback Unit"},"content":{"rendered":"<div id='layer_slider_1'  class='avia-layerslider main_color avia-shadow  avia-builder-el-0  el_before_av_heading  avia-builder-el-first  container_wrap sidebar_right'  style='height: 301px;'  ><\/div><div id='after_layer_slider_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-6242'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k38f73jb-6444dc2421274de88693d75ea0b0da71\">\n#top .av-special-heading.av-k38f73jb-6444dc2421274de88693d75ea0b0da71{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-k38f73jb-6444dc2421274de88693d75ea0b0da71 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-k38f73jb-6444dc2421274de88693d75ea0b0da71 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-k38f73jb-6444dc2421274de88693d75ea0b0da71 av-special-heading-h3  avia-builder-el-1  el_after_av_layerslider  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Complaints and Feedback Unit<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-k38exduf-5d9c4d17f5afda49858c3d2318e5d9de '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><blockquote>\n<p><strong>Introduction<\/strong><\/p>\n<\/blockquote>\n<p>Establishment of Complaints and Feedback Unit is intended to handle nursing related complaints.<\/p>\n<blockquote>\n<p><strong>General Objective<\/strong><\/p>\n<\/blockquote>\n<p>Coordinate and manage nursing complaints and inquiries through various sources such as: SiSPAA, letters, portals, mass media, print media and so on.<\/p>\n<blockquote>\n<p><strong>Specific Objectives<\/strong><\/p>\n<\/blockquote>\n<ol>\n<li>To ensure the quality of nursing services throughout the country is at the optimum level and meets the expectations of customers.<\/li>\n<li>To ensure that customer complaints, internal and external customer feedback to the Nursing Division, Ministry of Health Malaysia is coordinated so that corrective, preventive and effective remedial actions can be taken to improve service quality.<\/li>\n<\/ol>\n<blockquote>\n<p><strong>Functions<\/strong><\/p>\n<\/blockquote>\n<ol>\n<li>Carry out as a complaint coordinator for the Nursing Division.<\/li>\n<li>Managing nursing complaints and inquiries through various sources such as: SiSPAA, Letters, Portal, Mass Media, Print Media and so on.<\/li>\n<li>Conduct investigations of complaints received from public and private nurses.<\/li>\n<li>Reporting cases of non-compliance include the principal and subsidiary Act and Code of Professional Conduct to the responsible Unit.<\/li>\n<li>Attends the complaint management meeting under the Ministry of Health level.<\/li>\n<li>Collect and analyse the data collection of complaints every 3 months.<\/li>\n<li>Present or disseminate information on nursing complaint statistics at the National Nursing Technical Management Meeting.<\/li>\n<li>Provides paperwork related to unit duties and responsibilities.<\/li>\n<li>Attends Medico Legal meetings with the Medical Practice Division as needed.<\/li>\n<li>Carry out courses related to the scope of complaints and customer satisfaction.<\/li>\n<li>Coordinate, analyse and present performance reports on external Customer Satisfaction Survey.<\/li>\n<\/ol>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":3320,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6242","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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