{"id":5787,"date":"2019-11-21T03:30:24","date_gmt":"2019-11-20T19:30:24","guid":{"rendered":"http:\/\/hq.moh.gov.my\/nursing\/?page_id=5787"},"modified":"2019-11-21T15:39:33","modified_gmt":"2019-11-21T07:39:33","slug":"unit-aduan-maklumbalas","status":"publish","type":"page","link":"https:\/\/hq.moh.gov.my\/nursing\/info-korporat\/unit-unit\/unit-aduan-maklumbalas\/","title":{"rendered":"Unit Aduan &#038; Maklumbalas"},"content":{"rendered":"<div id='layer_slider_1'  class='avia-layerslider main_color avia-shadow  avia-builder-el-0  el_before_av_heading  avia-builder-el-first  container_wrap sidebar_right'  style='height: 301px;'  ><\/div><div id='after_layer_slider_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5787'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-fa8bf0fea357770c07306d954c33adc9\">\n#top .av-special-heading.av-av_heading-fa8bf0fea357770c07306d954c33adc9{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-fa8bf0fea357770c07306d954c33adc9 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-fa8bf0fea357770c07306d954c33adc9 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-fa8bf0fea357770c07306d954c33adc9 av-special-heading-h2  avia-builder-el-1  el_after_av_layerslider  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Unit Aduan <span class='special_amp'>&amp;<\/span> Maklumbalas<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-1tyiuz-0cc0016f18647a106e203fd82b25e06c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><blockquote>\n<p><strong>PENGENALAN<\/strong><\/p>\n<\/blockquote>\n<p>Penubuhan Unit Aduan dan Maklumbalas bertujuan untuk mengendalikan aduan berkaitan dengan kejururawatan.<\/p>\n<blockquote>\n<p><strong>OBJEKTIF UMUM<\/strong><\/p>\n<\/blockquote>\n<p>Menyelaras dan menguruskan aduan serta pertanyaan berkaitan dengan kejururawatan melalui pelbagai sumber seperti: SiSPAA, surat, portal, media massa, media cetak dan sebagainya.<\/p>\n<blockquote>\n<p><strong>OBJEKTIF KHUSUS<\/strong><\/p>\n<\/blockquote>\n<ol>\n<li>Memastikan kualiti perkhidmatan kejururawatan di seluruh negara berada di tahap yang optima dan memenuhi ekspektasi pelanggan.<\/li>\n<li>Memastikan pengendalian aduan pelanggan dan maklumbalas pelanggan dalaman dan luaran kepada Bahagian Kejururawatan Kementerian Kesihatan Malaysia dijalankan dengan teratur supaya tindakan pembetulan, pencegahan dan penambahbaikan dapat diambil bagi meningkatkan taraf perkhidmatan.<\/li>\n<\/ol>\n<blockquote>\n<p><strong>FUNSI-FUNGSI UNIT<\/strong><\/p>\n<\/blockquote>\n<ol>\n<li>Menjalankan tugas sebagai penyelaras aduan bagi Bahagian Kejururawatan.<\/li>\n<li>Menguruskan aduan dan pertanyaan berkaitan kejururawatan melalui pelbagai sumber seperti: SiSPAA, Surat, Portal, Media Massa, Media Cetak dan sebagainya.<\/li>\n<li>Menjalankan siasatan aduan yang diterima merangkumi jururawat awam dan swasta.<\/li>\n<li>Melaporkan kes-kes ketidakpatuhan meliputi Akta utama dan subsidiary serta Code of Professional Conduct kepada Unit yang bertanggungjawab.<\/li>\n<li>Menghadiri mesyuarat Pengurusan aduan peringkat Kementerian Kesihatan Malaysia.<\/li>\n<li>Mengumpul dan menganalisa reten aduan setiap 3 bulan.<\/li>\n<li>Membentangkan atau menyalurkan maklumat berkaitan statistik aduan kejururawatan semasa Mesyuarat Pengurusan Teknikal Kejururawatan peringkat kebangsaan.<\/li>\n<li>Menyediakan kertas kerja yang berkaitan tugas dan tanggungjawab unit.<\/li>\n<li>Menghadiri mesyuarat Medico Legal bersama Bahagian Amalan Perubatan mengikut keperluan.<\/li>\n<li>Menjalankan kursus-kursus yang berkaitan skop aduan dan kepuasan pelanggan.<\/li>\n<li>Menyelaras, menganalisa dan membentang laporan pencapaian pelaksanaan Kajian Kepuasan Pelanggan luaran dan dalaman setiap 6 bulan.<\/li>\n<\/ol>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":3741,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5787","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Unit Aduan &amp; 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